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Updated: 6 months ago
Article ID: 320955
Common Problems
Before trying any of the following steps, check the BlizzardCS Twitterand bug report forums for known issues for your game. Select your game from the dropdown at the bottom for game-specific troubleshooting, which is often helpful when the standard troubleshooting fails.
If you experience a crash with a blue screen error message, follow the steps in ourBlue Screen Crashesarticle. If your computer locks up while running the Battle.net App, follow the steps in ourComputer Restarts or Shuts Downarticle. Otherwise, follow the steps below to resolve the issue.
- Windows
- Mac
- Console
- Mobile
- If the Battle.net App is still downloading game data, allow it to finish the installation and try again.
- Update your drivers and operating systemto resolve any compatibility issues.
- Close all other applicationsto resolve software conflicts and free up resources.
Note: This includes anyOverlay programsyou may be running. - Run therepair toolto repair any damaged game files.
- Try creatinga new administrator accountto resolve permissions issues.
- If you're playing on a laptop,optimize your power management settings and graphics options.
Advanced Troubleshooting
- Update or temporarily uninstall any security programs, which may mistakenly identify game clientas a security threat.
- Set your components to factory default speeds to resolve overclocking related stability issues
- Changes to the software settings on your video card drivers may cause crashes or performance issues.Reset your video driver settingsto correct this problem.
- Overheating can cause performance issues, game crashes, and full computer lockups.Check for overheating components.
- Run hard drive teststo try to diagnose and repair any bad sectors.
Note:Do not defragment a Solid State Drive (SSD). - Run memory teststo fix any errors in your computer's physical memory.
- If the Battle.net App is still downloading game data, allow it to finish the installation and try again.
- Update your drivers and operating systemto resolve any compatibility issues.
- Close all other applicationsto resolve software conflicts and free up resources.
Note: This includes anyOverlay programsyou may be running. - Run therepair toolto repair any damaged game files.
- Try creatinga new administrator accountto resolve permissions issues.
Advanced Troubleshooting
- Update or temporarily uninstall any security programs, which may mistakenly identify the game clientas a security threat.
- Overheating can cause performance issues, game crashes, and full computer lockups.Check for overheating components.
- Run hard drive teststo try to diagnose and repair any bad sectors.
Note:Do not defragment a Solid State Drive (SSD). - Run memory teststo fix any errors in your computer's physical memory.
- Restart your console.
- Power cycle your console:
- PlayStation 4
- Shut down the console by touching the power button until you hear two beeps.
- Unplug the power cable and wait 30 seconds.
- Plug in the power cable.
- Touch the power button to turn on your console.
- Xbox One
- Press and hold theXboxbutton for about 10 seconds to shut down your console.
- Unplug the power cable and wait 10 seconds.
- Plug in the power cable.
- Press theXboxbutton to turn on your system.
- Nintendo
- Hold the power button for 5 seconds.
- Select power options.
- Select power off.
- Wait 15 seconds.
- Press the power button to turn it back on.
- PlayStation 4
- Uninstall the game, restart your console, then reinstall the game.
- ForOverwatch, please also delete your game save data.
Note:Overwatch stores data from your account on our servers. As long as you log back into the correct account, your game data will still be there.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact your console's manufacturer for more assistance (Sony) (Microsoft) (Nintendo).
- Make sure the game is up to date.
- Restart the game.
- Restart the device.
- Try clearing the game's cache data.Before performing this stepfor Diablo: Immortal, please ensure that the game is linked to your battle.net account.
- Navigate to the game within your app settings, pressClear Cachethen relaunch the app. If the problem remains, move to step 2.
- Navigate to the Hearthstone app settings, pressClear Datathen relaunch the app.
Note:Clear Data restores the app to its default state. You will not lose any information as long as your game is linked to a Battle.net account.
- Uninstall and reinstall the game.
If you still experience issues with the game, visitApple iOS troubleshooting,Android troubleshooting, or theAmazon Appstore Help Center. If you need technical support for your device, please contact your device's manufacturer.
- Select a game
- World of Warcraft
- StarCraft II
- Heroes of the Storm
- Hearthstone
- Overwatch
- Make sureyour computer meets theWorld of Warcraft System Requirements.
- Reset your user interface to make sure your files and addons are not corrupted.
- Try changing the Graphics API for the game client to see if this is a driver bug
- Go to the in game Graphics APIMenu (ESC> System > Advanced > Graphics API)
- If your game is using DirectX 12, try switching to DirectX 11. If you are using DirectX 11, try switching to DirectX 11 Legacy.
- If your performance does not improve or worsens, please switch back to the previous version of DirectX.
Tried everything here?
If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.
- Make sureyour computer meets theStarCraft® II system requirements.
- OneDrive may prevent Battle.net Games from accessing or modifying files in your Documents.Unsync your Documents folder from OneDrive
Tried everything here?
If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.
- Make sure your computer meets theHeroes of the Storm system requirements.
- OneDrive may prevent Battle.net Games from accessing or modifying files in your Documents.Unsync your Documents folder from OneDrive
Tried everything here?
If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.
- Deck tracking software can interfere with the game client and cause it to crash. Try uninstalling any deck trackers you are running.
Tried everything here?
If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.
- Make sure your computer meets theOverwatch 2 System Requirements.
- OneDrive may prevent Battle.net Games from accessing or modifying files in your Documents.Unsync your Documents folder from OneDrive
Tried everything here?
If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.
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