Q: Are the ear studs hypoallergenic?
A: Our ear studs are made from high-quality hypoallergenic materials, such as 925 sterling silver and medical-grade steel, suitable for sensitive skin.
Q: Can I wear ear studs while showering?
A: It is recommended to remove your ear studs when showering or swimming to prolong their lifespan.
Q: What should I do if the ear studs discolor?
A: If slight oxidation occurs during normal wear, gently polish them with a silver cleaning cloth to restore their shine.
Q: Can I wear an ear cuff without pierced ears?
A: Yes! Ear cuffs are designed to be worn without piercings. Simply clip them onto the ear cartilage.
Q: Do ear cuffs fall off easily?
A: Our ergonomic design ensures a secure fit, and they will not fall off during normal activities.
Q: Which face shapes are suitable for ear pendants?
A: Long ear pendants complement round faces, while short or delicate designs suit oval and heart-shaped faces.
Q: Are ear pendants heavy to wear?
A: Our ear pendants are made from lightweight materials, providing comfort even for all-day wear.
Q: How do I choose the right necklace length?
A: The standard necklace length for women is between 40cm and 50cm. You can refer to our sizing guide to find the best fit.
Q: What should I do if the necklace tarnishes or darkens?
A: Keep the necklace dry and avoid contact with perfumes or chemicals. If tarnishing occurs, use a professional silver cleaner to restore its shine.
Q: How long does it take to ship after placing an order?
A: Orders are usually shipped within 1-3 working days.
Q: Do you provide global delivery?
A: Yes, we support global delivery. The delivery time varies in different countries and regions. You can check the shipping cost and estimated delivery time at checkout.
Q: How can I track my order?
A: After the order is shipped, we will provide a logistics tracking number. You can check the delivery status through the official website or the courier company’s official website.
Q: What is the return and exchange process?
A: Please contact customer service within 15 days of receiving the goods to apply for a return or exchange, and send the goods back according to the instructions. After we receive and confirm that the goods are undamaged, we will process the exchange or refund for you as soon as possible.
Contact us
Email: [email protected]